A list of frequently asked questions is below.
Locations & Admission
When will the water parks open?
All 4 Parks are now closed for the 2021 season. We will reopen in summer 2022.
What are the operating hours?
Our summer season will typically run Memorial Day weekend to Labor Day weekend. Operating days and hours are every day, 11:00am-6:00pm.
Where can I purchase tickets?
Daily admission tickets and season passes may be purchased online, through our website epwaterparks.com or in-person at any of our four water parks.
What is the admission fee?
El Paso Water Parks offers daily and season tickets. Children under 2 years of age and under are free. Please see the Tickets & Passes page for current pricing.
What forms of payments are accepted?
We accept cash, debit or credit cards. Online purchases include a small convenience fee. Guests paying by debit or credit card, must present a matching government issued identification card.
What can I do if I forget my season pass?
We can reprint one for a small fee.
Are there discounts offered?
We strive to offer exceptional service to all members of our community at an affordable fare. Children 2 years of age and under are free, and we offer discounts for first-responders, military, and seniors.
I'm not swimming. Do I still need a ticket?
El Paso Water Parks are participation facilities. All guests wishing to enter a park must have a ticket. Tickets can be purchased online or at the park. So go ahead, bring your swimsuit and join in on the fun!
Will I be able to purchase an hourly admission pass?
Our admission tickets are good for the entire day. We do not offer hourly passes, but you can purchase our “Twilight tickets” that are good starting at 3:00 pm until the park closes at 6:00 pm.
Is parking available?
All water parks offer free parking!
I need to leave the park. Can I come back in?
Of course you can! Guests may exit the park and re-enter the same park throughout the day. Upon exiting, guests must have their hand stamped by security for re-entry into the park.
I'd like a refund. What is your policy?
Admission Tickets and Season Passes to El Paso Water Parks are non-refundable. All Season Passes and Admission Tickets expire at the end of the season for which they were purchased/issued. El Paso Water Parks is not responsible for any lost or stolen Season Passes or Admission Tickets.
What if you close due to weather or other unforeseen events?
The safety of our guests and staff is a priority for us! This is why in the event of inclement weather, we will ask guests to exit the swimming pools and attractions.
In the event that the park closes due to uncontrollable circumstances more than 2 hours prior to scheduled closing time, your ticket will be reactivated and valid for use anytime during the current season.
Attractions & Amenities
What is the maximum capacity of the waterpark?
Each one of our Water Parks can accommodate a different number of people:
- Camp Cohen - Up to 1460 people.
- Oasis - Up to 1123 people.
- Lost Kingdom - Up to 1200 people.
- Chapoteo - Up to 980 people.
Do water attractions have height and weight restrictions?
Yes. For everyone’s safety, guests must be 48 inches or taller to ride the slides or scale the climbing walls. Guests must weigh less than 250 pounds to ride the slides or scale the climbing walls.
Are the water parks ADA accessible?
El Paso Water Parks is proud to provide guests of all abilities with a memorable experience. From accessible parking to zero-depth entry pools to ADA compliant facilities, our water parks accommodate everyone regardless of abilities. Guests with restricted mobility will have like experiences or viewing access to all attractions.
Do you provide tubes for the slides or lazy river?
Our swimming pools and attractions do not require tubes. However, we do provide vest life-jackets or saddle floats for use in the Lazy River.
Do you provide life jackets?
Yes. US Coast Guard Approved life jackets are available on a first-come, first-served basis, and located in the life jacket storage area in the water park. Please be kind and return any unused life jacket to the storage area for other guests to enjoy. You may also bring your own U.S. Coast Guard-approved life jacket.
Can I bring my own tube or floatation device?
Arm floaties, Pool noodles, rafts and large tubes are not allowed. Only U.S. Coast Guard-approved life jackets are allowed in the water parks.
Do the water parks have changing rooms?
Yes. All El Paso Water Parks have separate male and female changing rooms, and a family changing room.
Do the water parks have baby-changing facilities?
Yes. Baby-changing stations are available in the female, male and family restrooms.
Do the water parks have lockers and how much are they?
Yes. Keyless lockers to store valuable property are available on a first-come, first-serve basis. Locker rentals are priced at a reasonable fee per day and accept cash, debit, or credit cards.
Do the water parks have a lost and found area?
Yes. Guests are encouraged to safeguard their own items. If an item is missing, guests may check with staff at the administration building to see if the item(s) were found.
Can I buy sunscreen or other amenities on site?
Visit our El Paso Water Parks on-site store to purchase sunscreen, flip-flops, swim diapers, other amenities and souvenirs.
Is wifi available?
Yes! Free Digital El Paso WIFI is available at all our water parks.
Cabana & Park Rentals
What are the cost and hours for water park rentals?
For more information on our rental packages please contact us.
What is the rental fee for a cabana?
El Paso Water Parks offer cabanas on a first-come, first-serve basis.
Do you offer birthday packages or group prices?
Birthday parties, corporate events and group packages are available. For more information and to reserve please contact us.
Are water parks available for corporate events or other private celebrations?
Host your event with us! For more information please contact us.
Food & Drink
Can we bring outside food?
All El Paso Water Parks now offer a new “cooler pass” which can be purchased for $20 and allows all park guests to bring in food and drinks* to any of our 4 parks!
*No glass or alcohol will be permitted. All coolers must be no larger than 48qt, should be able to close fully and are subject to be checked by water parks staff upon entrance.
Can I eat or drink inside the pools and other park attractions?
Please enjoy your food and beverages outside of the swimming areas.
Are coolers allowed?
All El Paso Water Parks now offer a new “cooler pass” which can be purchased for $20 and allows all park guests to bring in food and drinks* to any of our 4 parks!
*No glass or alcohol will be permitted. All coolers must be no larger than 48qt, should be able to close fully and are subject to be checked by water parks staff upon entrance.
Can I bring a reusable water bottle?
Yes! An empty, non-glass, reusable water bottle is allowed (1 per guest) inside the park for water fills.
Where Can I Buy A Cooler Pass?
Cooler passes are available for purchase at the front entrance of any of the four water parks. Please check in with staff when you arrive.
General Water Park Rules
Is swim attire required?
El Paso Water Parks is a family-friendly environment. Appropriate swimwear must be worn to enjoy our swimming pools and attractions. Water park staff reserves the right to determine whether swimwear is appropriate. Inappropriate attire such as non-swimming shorts or shirts, sportswear, denim, underwear, transparent clothing or thongs, or cotton leggings/leotards may not be substituted for swimwear.
Does my infant or toddler need a swim diaper?
Yes. Diaper-aged children can enjoy our swim areas by wearing swim diapers. Swim diapers are available for purchase at our retail store.
Are lifeguards on duty at all times?
Yes. For everyone’s safety, please follow the instructions of the lifeguard, park staff and posted signs at all times.
Is diving allowed at the pools?
No. For everyone’s safety, Jumping or Diving is not allowed at any of the pools, pool areas, attractions or features. Jumping or Diving is not allowed at any of the pools within the water parks.
Are water wings or other floatation devices for children allowed?
Only U.S. Coast Guard approved life jackets are allowed.
Are swim toys allowed?
Swim toys are not allowed inside the park. Including, but not limited to, water guns, pool noodles, rafts and large tubes.
Are pets or service animals allowed at the water parks?
El Paso Water Parks welcome guests and their service animals. Pets of any kind are not allowed.
Is smoking allowed at the water parks?
Smoking of tobacco products and electronic cigarettes is not allowed.
Can I wear jewelry inside the pools and other park attractions?
For everyone’s safety, we recommend that jewelry not be worn in the pools, slides or other water attractions.
What is not allowed inside the parks?
Umbrellas, lawn chairs, portable grills are not allowed inside the parks.
